- Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
- The Booking Confirmation is valid only for the selected date and time.
- Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
- The management is not responsible for any loss, injury, or damage sustained during the visit.
- Children must be accompanied by an adult at all times.
- Food and beverages brought from outside may not be allowed inside the park premises
- The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
- Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
Important Update - Effective 1st March 2025, the cancellation policy for Burj Khalifa tickets will be updated to non-refundable in accordance with supplier guidelines. Additionally, no reschedule or cancellation requests will be accepted after this date.