1. Privacy Policy Details

Let your customers know upfront how you are ethically going to use their personal information like name, email id, contact no. etc. & this information will remain confidential & safe with you.

YES

For example – Collection & use of customers’ personal information, privacy & legal-disclosure of information

Tours with transfer:

Child Policy

• Children under 3 years old will be considered infants and will enjoy complimentary admission.

• Children aged 3 to 8 will be classified as children and will be charged at the child rate for tours.

• Children aged 8 and above will be classified as adults and will be charged at the adult rate for tours.

Restrictions:

• Transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina). Surcharges may apply for locations outside of these areas.

• Some of the venues may be closed for visiting on specified days and weekends. In such circumstances, we accept no responsibility and will make no adjustments to compensation.

• The pick-up/drop-off time for Sharing transfers may be adjusted according to the trip itinerary by 30 to 60 minutes, depending on traffic circumstances and your location.

• During the month of Ramadan or dry days as per government guidelines, there will be no live entertainment and alcohol will not be served.

Cancellation Policy

Cancellation made 72 hours prior to booking date - NO charges will be applicable.

Cancellations made within 72 hours prior or on the same day - 100% charges will be applicable.

***Please note that amendments and cancellations are only accepted up to 72 hours before your scheduled pickup time.

Additional Notes:

Changes to your booking may be subject to availability and additional charges.

We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, a full refund will be provided.

Admission Ticket

• All tour admission tickets are non-refundable upon purchase.

• Once purchased, tickets cannot be refunded or exchanged.

• It is the responsibility of the ticket holder to ensure the accuracy of booking details.

• Admission tickets are valid only for the specified tour date and time.

• Best Value Tourism reserves the right to cancel or reschedule tours due to unforeseen circumstances. In such cases, ticket holders will be offered alternative tour dates or a full refund.

• Any amendments to tour bookings must be made at least 72hrs prior to the scheduled tour time.

• Late arrivals may result in the forfeiture of tour admission without refund.

• Additional terms and conditions may apply, as outlined in the tour booking confirmation.

Airport Transfer

Confirmation will be received at the time of booking. Each luggage shouldn’t exceed the maximum combined size (length + width + height) of 62 inches or 158cm. Additional and oversized baggage is subject to space availability and may incur a surcharge. 

If your hotel address is outside of the Dubai zone we cover, surcharges may apply, depending on the address. Please contact us if you are having difficulty locating our driver, have any unexpected details that require any changes, or have any other requirements. If your driver is late, please wait for 15 minutes before departing and contact us immediately. 

Cancellation:

• Cancellations made more than 72 hours before the scheduled transfer will receive a full refund.

• Cancellations made less than 72 hours before the scheduled transfer will incur a cancellation fee.

• No-shows will be charged the full amount of the transfer.

• In case of flight delays or cancellations, please notify us as soon as possible.

Additional Notes:

Changes to your booking may be subject to availability and additional charges.

We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, a full refund will be provided.

Please note that amendments and cancellations are only accepted up to 72 hours before your scheduled pickup time.

1. How do I book a hotel and tour package?

To book our hotel + tour package, visit our website www.bestvalue-tours.com, select your desired tour package, and follow the booking instructions provided. You can also contact our customer service team for assistance with booking.

2. What is included in the hotel and tour package?

Our hotel and tour packages typically include accommodation, transportation, guided tours, entrance fees, and some meals. Specific inclusions will be detailed in the package description.

3. Can I customize my hotel and tour package?

Customizable options may be available for hotel and tour packages. Contact our team to discuss personalized itinerary options and preferences.

4. What is the cancellation policy for hotel and tour bookings?

Cancellation policies vary depending on the package and booking terms. Refer to the specific terms and conditions for details on cancellation fees and refund policies.

5. Are there age restrictions for hotel and tour packages?

Age restrictions may apply for certain tours or activities included in the package. Check the package details for any age requirements.

6. Can I request special accommodations for dietary restrictions or mobility issues?

Special accommodations for dietary restrictions or mobility issues can be arranged. Please inform us of any special requirements at the time of booking.

7. Are tips included in the hotel and tour package price?

Tips are generally not included in the package price. Tipping guidelines will be provided for your reference during the tour.

8. Are there any additional fees or charges not included in the package price?

Additional fees or charges, such as optional activities, personal expenses, or travel insurance, may not be included in the package price. Check the package details for clarity.

9. What happens if there are changes to the itinerary or unforeseen circumstances during the tour?

In the event of changes to the itinerary or unforeseen circumstances, our team will make every effort to provide alternative arrangements or suitable replacements.

10. Can I join a tour or book a hotel last minute?

Last-minute bookings are subject to availability. Contact our customer service team to inquire about last-minute availability for hotel stays and tours.

11. Is transportation provided between the hotel and tour locations?

Transportation arrangements between the hotel and tour locations will be specified in the package details. Participants are expected to adhere to the provided transportation schedule.

12. What should I do if I have lost or forgotten my booking confirmation?

If you have lost or forgotten your booking confirmation, contact our customer service team with your booking details for assistance.

13. Can I request specific room preferences or upgrades for my hotel stay?

Room preferences or upgrades may be available upon request and subject to availability. Contact our team to discuss room options for your stay.

14. How can I contact customer support during my hotel stay or tour?

Contact information for customer support will be provided in your booking confirmation. Reach out to our team via phone, email, or through our website for assistance.