1. Privacy Policy Details

Let your customers know upfront how you are ethically going to use their personal information like name, email id, contact no. etc. & this information will remain confidential & safe with you.

YES

For example – Collection & use of customers’ personal information, privacy & legal-disclosure of information

Tours with transfer:

Child Policy

• Children under 3 years old will be considered infants and will enjoy complimentary admission.

• Children aged 3 to 8 will be classified as children and will be charged at the child rate for tours.

• Children aged 8 and above will be classified as adults and will be charged at the adult rate for tours.

Restrictions:

• Transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina). Surcharges may apply for locations outside of these areas.

• Some of the venues may be closed for visiting on specified days and weekends. In such circumstances, we accept no responsibility and will make no adjustments to compensation.

• The pick-up/drop-off time for Sharing transfers may be adjusted according to the trip itinerary by 30 to 60 minutes, depending on traffic circumstances and your location.

• During the month of Ramadan or dry days as per government guidelines, there will be no live entertainment and alcohol will not be served.

Cancellation Policy

Cancellation made 72 hours prior to booking date - NO charges will be applicable.

Cancellations made within 72 hours prior or on the same day - 100% charges will be applicable.

***Please note that amendments and cancellations are only accepted up to 72 hours before your scheduled pickup time.

Additional Notes:

Changes to your booking may be subject to availability and additional charges.

We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, a full refund will be provided.

Admission Ticket

• All tour admission tickets are non-refundable upon purchase.

• Once purchased, tickets cannot be refunded or exchanged.

• It is the responsibility of the ticket holder to ensure the accuracy of booking details.

• Admission tickets are valid only for the specified tour date and time.

• Best Value Tourism reserves the right to cancel or reschedule tours due to unforeseen circumstances. In such cases, ticket holders will be offered alternative tour dates or a full refund.

• Any amendments to tour bookings must be made at least 72hrs prior to the scheduled tour time.

• Late arrivals may result in the forfeiture of tour admission without refund.

• Additional terms and conditions may apply, as outlined in the tour booking confirmation.

Airport Transfer

Confirmation will be received at the time of booking. Each luggage shouldn’t exceed the maximum combined size (length + width + height) of 62 inches or 158cm. Additional and oversized baggage is subject to space availability and may incur a surcharge. 

If your hotel address is outside of the Dubai zone we cover, surcharges may apply, depending on the address. Please contact us if you are having difficulty locating our driver, have any unexpected details that require any changes, or have any other requirements. If your driver is late, please wait for 15 minutes before departing and contact us immediately. 

Cancellation:

• Cancellations made more than 72 hours before the scheduled transfer will receive a full refund.

• Cancellations made less than 72 hours before the scheduled transfer will incur a cancellation fee.

• No-shows will be charged the full amount of the transfer.

• In case of flight delays or cancellations, please notify us as soon as possible.

Additional Notes:

Changes to your booking may be subject to availability and additional charges.

We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, a full refund will be provided.

Please note that amendments and cancellations are only accepted up to 72 hours before your scheduled pickup time.

1. How do I book a tour?

To book a tour, visit our website, select your desired tour package, and follow the booking instructions provided. You can also contact our customer service team for assistance with booking.

2. What types of tours do you offer?

We offer a variety of tours, including cultural tours, adventure tours, sightseeing tours, and more. Visit our website to explore our tour options.

3. Are there age restrictions for the tours?

Age restrictions may vary depending on the tour. Please check the tour description or contact our customer service team for specific age requirements.

4. Can I customize a tour package to suit my preferences?

Yes, we offer customizable tour packages. Contact our team to discuss your preferences and create a personalized itinerary.

5. How far in advance should I book a tour?

It is recommended to book your tour in advance to secure your preferred dates. Popular tours may book up quickly, so early booking is advisable.

6. What is the duration of the tours?

Tour durations vary depending on the itinerary. You can find information about the tour duration in the tour description.

7. Do I need to bring any specific documents for the tour?

Please bring a valid ID, your booking confirmation, and any necessary travel documents required for the tour destination.

8. Are tips included in the tour price?

Tips are not typically included in the tour price. Tipping guidelines will be provided in the tour information for your reference.

9. What languages are the tours conducted in?

Our tours are conducted in English Language. Please check the tour details to see which languages are available for each tour.

10. Are hotel accommodations included in the tour package?

Hotel accommodations may be included in some tour packages. Details about accommodations will be provided in the tour itinerary.

11. Can I request a private tour for a group?

Yes, private tours for groups can be arranged. Contact our team to discuss private tour options and availability.

12. What is the refund policy for tours?

Refund policies vary depending on the tour. Please refer to the specific tour terms and conditions for information about refunds.

13. Are there any physical requirements for the tours?

Some tours may have physical requirements. Please check the tour description for information on physical fitness levels required.

14. Can I bring children on the tours?

Children are welcome on many of our tours. Check the tour details for age restrictions and family-friendly tour options.

15. Is transportation provided during the tour?

Transportation is provided for most tours. Details about transportation arrangements will be included in the tour description.

16. What should I do if I have special dietary restrictions?

Please inform us of any dietary restrictions at the time of booking. We will do our best to accommodate your needs.

17. Are entrance fees to attractions included in the tour price?

Entrance fees to attractions are typically included in the tour price. Check the tour itinerary for details on included attractions.

18. Can I join a tour last minute?

Last-minute bookings are subject to availability. Contact our customer service team to inquire about last-minute tour availability.

19. How can I provide feedback about the tour experience?

We value your feedback! You can share your feedback by completing a post-tour survey or contacting our customer support team directly.

20. What happens if the tour is canceled due to unforeseen circumstances?

In the event of tour cancellation, participants will be notified promptly, and alternative arrangements or refunds will be provided as per the tour terms and conditions. In case of inclement weather, the tour operator may need to alter the itinerary for safety reasons. Participants will be informed of any changes as soon as possible, and alternative arrangements will be made whenever feasible.